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FAQs

Do you ship worldwide?

Yes we do. 

 

Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.

 

How long will my order take to deliver?

Your order should take between

  • USA 3 - 8 business days
  • Canada 5 - 10 business days
  • Worldwide 10 - 20 business days 

What are my payment options?

We accept payments by Paypal, Visa, Mastercard and American Express and all major credit cards.

 

What are my delivery options?

We currently offer a wide range of options to choose from for shipping. You can calculate your shipping fee by choosing your country, state and zip code when viewing your cart. 

How secure is your site?

Ducci Empire Store processes payments using the Stripe payment gateway. Stripe is certified to PCI service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud. 

 

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 3-4 business days, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info. 

 

Where is my order?

You can track your parcel via the email we sent you after retrieving tracking information. Also, make sure you give it at least 24hrs to show tracking information. 

Can I return or exchange an item?

Absolutely! We offer a 30 day refund policy from the date you receive your order. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to message us directly on our website, so we may resolve your issue with the product as best as we can. 

 

What if I received a faulty item?

If you discover a fault, please contact us immediately ( within 30 days of receiving your order) via 'Contact Us' on our website or message us using our chat window for instant response.